Five-Way Promise


Unlike other bike stores, Johnny Velo Bikes wants you to feel confident in your decision to purchase a bike from us. This is why we created the Five-Way Promise. No other bike store in central Ohio gives you all of this.

The Five-Way Promise*

  1. One-year free service for your bike:
    Johnny Velo Bikes wants you to Enjoy Your Ride™ and wants to make sure any issues are addressed so that you can enjoy your new purchase.
  2. 90-day price match guarantee:
    If Giant, Kona, or Bianchi lower their prices on their websites within 90 days of your bike purchase, just come into Johnny Velo Bikes and we will refund you the difference.
  3. One free tune-up within the first year: At the end of the riding season, just bring your bike in and we'll give you the Johnny Velo Bikes Kelso tune up free of charge.
  4. Lifetime Manufacturer's Frame Warranty:
    Giant, Kona, and Bianchi all warranty their frames against manufacturers defects for the life of the bike.
  5. Lifetime cable adjustments for your bike: No one likes sloppy braking, their chain falling off, or not shifting properly. This is why at Johnny Velo Bikes, we will adjust any of the cables on your bike to make your ride smoother.

Oh, and don't forget every bike gets a 30 day tune up!  Just bring your bike in after 3-5 rides and we will tighten your cables which have a tendency to stretch initially, causing noise, rubbing, sloppy braking, or slow shifting.  This occurs with every bike purchase, but we want you to Enjoy Your Ride™ so Johnny Velo Bikes backs you up and provides this quick and easy service to you at no additional charge.  It takes five minutes and you don't have to drop your bike off.  We'll do it while you wait!

*Please stop in and ask a team leader for details.